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Customer

Service Center

For inquiries about A/S, please contact customer center, e-mail, or QnA.

  • Tel

    +82 031-684-6952~3

  • E-mail

    servore@servore.com

  • Customer Service Hours

    Mon ~ Fri 09:00~18:00
    (Lunch break 12:30~13:30)

  • Address

    367-18, Cheongo-ro, Cheongbuk-eup, Pyeongtaek-si, Gyeonggi-do, Republic of Korea

367-18, Cheongo-ro, Cheongbuk-eup, Pyeongtaek-si, Gyeonggi-do, Republic of Korea

Information on Application for Parcel/Freight Service

  • Address for parcel service

    Servore Co., Ltd. A/S Center 367-18, Cheongo-ro, Cheongbuk-eup, Pyeongtaek-si, Gyeonggi-do, Republic of Korea

    T. +82 031-684-6952~3

  • Address for freight service

    Pyeongtaek Cheongbuk Branch, Daesin Parcel Services
    (+82 031-683-5204)

    *If you use other freight services, your after-sales service request would be received late.

Account number for a deposit for after-sales service Kookmin Bank 077-01-0294-591 Servore Co., Ltd.
  • If you enclose a note regarding your contact information (name/contact information/address), a problem and details on a repair request, when and where it was purchased, etc., when you send a parcel/freight, we can provide more accurate service.
  • If costs for after-sales service are incurred after checking by the person in charge, we will contact you to inform you thereof.
  • Please note that your product will be repaired and shipped after a deposit for the repair costs is confirmed.

Information on a Service Request by Visiting the Head Office

  • Customer Center Contact Number

    +82 031-684-6952

    (Service hours Weekdays 09:00~18:00/Lunch break 12:30~13:30)

  • Visiting Hours

    Weekdays 10:00 ~ 17:00

    (Closed on Saturdays, Sundays and national holidays.)

  • A customer, who cannot request service at a store where the product was purchased, or through a parcel service, can visit the head office.
  • Please call the customer center before visiting to request a service.
  • If there are a lot of services requested, you may not get your product repaired immediately. In that case, you may leave your product with us.

Information on Free/Charged Service

  • 01

    Information on Free Service

    We provide free service or exchange the product for material or manufacturing defects occurred during the warranty period for each product.

  • 02

    Information on Charged Service

    • Breakages occurring while using a product or material or manufacturing defects occurring after the warranty period are repaired at a cost.
    • If there is no proof of purchase (receipt), the warranty period is determined based on the product’s manufacturing date.
    • Defects caused by assembling, installing or using a product or an accessory not in compliance with the written guidelines, manual or safety standards will not be covered by the warranty.